Delivery Policy

DELIVERY OF PRODUCTS / GOODS / SERVICES

After placing the order, the buyer will be informed of the estimated delivery date by our couriers or delivery service.

Delivery within the municipality of Chișinău is carried out within 32 hours from order confirmation by our operators. Delivery is available from 9:00 AM to 6:00 PM and is free for orders of at least 300 MDL. For orders below this amount, a delivery fee of 50 MDL applies (included in the total transaction/order amount).

Delivery throughout the Republic of Moldova is made within 1–3 days from order confirmation by our operators. Delivery is available from 9:00 AM to 6:00 PM and is free for orders of at least 300 MDL. For orders below this amount, a delivery fee of 50 MDL applies (included in the total transaction/order amount).

No deliveries are made on Saturdays, Sundays, or national holidays.

Delivery times may be extended in isolated cases (e.g., unfavorable weather conditions, national holidays, unforeseen technical issues, etc.). We will notify you in advance if such situations arise.

You may choose any delivery address – home, office, or any other location, at no additional cost. We accept only one delivery address per order. If you need delivery to multiple addresses, please place separate orders for each address.

Upon receiving the products, please check the integrity of the packaging and contents in the presence of the courier. Any claims regarding these aspects made after delivery will not be accepted.

RIGHT OF RETURN

According to Law No. 105-XV of March 13, 2013 on consumer protection, the Buyer has the right to return purchased products/goods for certain reasons within 14 days from the date of payment. Refunds are made to the card used for the purchase.

Personal hygiene, perfumery, and cosmetic products cannot be exchanged or returned, in accordance with Annex No. 2 of Government Decision No. 1465 of 08.12.2003 (Official Gazette 248-253/19.12.2003), as amended by Government Decision No. 1188 of 02.11.2007 (Official Gazette 175/09.11.2007).

For return inquiries, please contact: +373 69 705 757